Investigation Toolbox

Cara Baca Halaman

1. Cari transaksi berdasarkan transaction_no.
2. Jalankan aksi simulasi dari Action Center (query/retry/callback/rollback/refund).
3. Cocokkan log internal vs upstream setelah aksi dijalankan.
Case Action Center Flow Diagnostic Logs

Case Study: Customer Paid vs Merchant Pending

Transaksi: TXN-20260725040515-BOGJGI | Merchant: PT ABC

MONITOR

Action Center (Simulasi Real)

Jalankan aksi operasional langsung untuk transaksi yang sedang diinvestigasi.

target: TXN-20260725040515-BOGJGI

1) Query Now

Menambahkan query log terbaru dan update last_queried_at transaksi.

2) Retry Outbox

Memaksa dispatch outbox sinkron untuk simulasi retry notifikasi merchant.

3) Simulate Callback SUCCESS

Membuat callback log valid, set status SUCCESS, settlement, lalu kirim outbox.

4) Rollback Status

Kembalikan status ke state sebelumnya berdasar history, update log, lalu kirim outbox.

5) Simulate Refund SUCCESS

Membuat data refund, memproses status SUCCESS, tulis callback refund, lalu kirim outbox.

6) Simulate Refund FAILED

Membuat data refund, memproses status FAILED, tulis callback refund, lalu kirim outbox.

Catatan: status transaksi tetap PENDING jika hanya menjalankan Query/Retry. Simulasi refund hanya dapat dijalankan untuk transaksi SUCCESS.

Investigation Flow

1

Check QRIS_TRANSACTION

SUCCESS

2

Verify CALLBACK_LOG

Signature valid

3

Inspect OUTBOX

SENT, retry=0

4

Manual Query

Transaction is still pending.

Diagnostic View

Open Simulator

Internal

{
    "transaction_no": "TXN-20260725040515-BOGJGI",
    "status": "SUCCESS",
    "amount": "150000.00",
        "merchant_notified": true
}

Upstream

{
    "external_id": "EXT-MANJO-9999",
        "query_result_code": "2025100",
        "payment_state": "Transaction is still pending."
}
No critical mismatch detected from latest snapshot.

Live Execution Logs

04:11:11 [INFO] Callback valid | duplicate=no | status=REFUND_SUCCESS
04:10:39 [INFO] Callback valid | duplicate=no | status=PROCESSED
04:10:25 [WARN] Query attempt #2 => Transaction is still pending.
04:09:32 [INFO] Callback valid | duplicate=no | status=ROLLBACK_APPLIED
04:06:31 [WARN] Query attempt #1 => Transaction is still pending.